IRCTC catering complaint number

IRCTC Customer Care Tollfree Number .1800111321 and Cell to monitor Catering complaints in Trains set up by Indian Railways

IRCTC catering complaint number

1800111321

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Indian Railway has set up a centralized Catering Services Monitoring Cell  in the  Board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities for real time assistance to traveling public. On the same pattern, Catering Monitoring Cells have been set up at Zonal and Divisional level for daily monitoring of the catering activities.

Indian Railway has ensured continuous monitoring of the services provided to the passengers. If any irregularity is found punitive actions like imposition of fine, warning and termination of contract etc. are taken according to the gravity of offence/irregularity. As per extant Catering Policy, 2010, Railways proposed to have base kitchens in railway premises for close monitoring the quality.

IRCTC Catering Customer care number for complaints

If you don’t like the food on your train then you can call the tollfree number 1800111321 between 7 am to 10 PM to lodge your complaint. The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis.

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IRCTC Toll Free Number: 1800-111-139 (24 X 7)
IRCTC Customer Care Number – Railway Catering/Food: 1800 111 321
IRCTC online eCatering Number (Third Party Caterers):
0120-4383892-99
IRCTC Ahmedabad Customer Care Number : 079-2530-0000
IRCTC Bangalore Customer Care Number:
080-2530-0000
IRCTC Chandigarh Customer Care Number: 172-2530-0000
IRCTC Chennai Customer Care Number: 044-2530-0000
IRCTC Delhi/NCR Customer Care Number: 011-3934-0000
IRCTC Hyderabad Customer Care Number: 040-2530-0000
IRCTC Mumbai Customer Care Number: 022-2530-0000

IRCTC Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259

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